Terms and Conditions

1. Introduction

Welcome to Lymph Flow Cheshire. These Terms & Conditions apply to all clients booking services with Hannah Walker, trading as Lymph Flow Cheshire, based in Tarporley, Cheshire. By booking an appointment, you agree to the terms set out below.

Please read these carefully before making a booking. If you have any questions, don't hesitate to get in touch.

2. Bookings & Confirmations

All booking requests are subject to review. Your appointment is not confirmed until you receive confirmation directly from me. I personally review every booking to ensure I can provide the best possible service.

A booking fee (a percentage of the treatment cost) is required at the time of booking to secure your appointment. This fee will be deducted from the total cost of your treatment. Your appointment will not be confirmed until the booking fee has been received.

3. Consultation & Preparation

Before your initial appointment, I will arrange a telephone consultation or send an email consultation form that must be completed before your treatment can take place. This is essential to ensure the treatment is safe and suitable for you.

Please complete and return any consultation forms promptly. If a consultation form is not completed before your appointment, I reserve the right to postpone or cancel the treatment for your safety. It is your responsibility to provide accurate and up-to-date health information.

If your circumstances change between appointments — for example, a new medical condition, pregnancy, medication, or recent surgery — please let me know before your next session.

4. Cancellation & Rescheduling Policy

I understand that plans can change. If you need to cancel or reschedule your appointment, please give me at least 48 hours' notice.

Cancellations made with less than 48 hours' notice will incur a charge of £48 to cover the cost of my room hire. This charge is non-refundable and will be deducted from any booking fee already paid, or invoiced separately if applicable. Cancellations made with less than 24hrs will be charged at the full price of your appointment. If you fail to attend your appointment without any notice (a no-show), the full booking fee will be retained.

5. Refund Policy

Once a treatment has been completed, refunds are not offered. If you are unhappy with your treatment for any reason, please contact me as soon as possible so I can try to resolve the issue.

Booking fees are non-refundable for cancellations made with less than 48 hours' notice. For cancellations made with more than 48 hours' notice, your booking fee will be refunded in full or can be applied to a future appointment.

6. Payment

The remaining balance for your treatment (after deduction of any booking fee) is due at the end of your appointment.

I accept payment by bank transfer, card, or cash. Please ensure you are prepared to pay using one of these methods at the time of your appointment.

7. Late Arrivals

Please arrive on time for your appointment. If you arrive late, I will do my best to accommodate you, but your treatment may need to be shortened to avoid disrupting other appointments. The full treatment price will still apply.

If you are running more than 15 minutes late and have not contacted me, I may treat the appointment as a no-show, and the cancellation policy above will apply.

8. Your Wellbeing & Safety

Your safety is my priority. I reserve the right to refuse or stop a treatment at any time if I believe it may not be safe or suitable for you. In such cases, you will only be charged for the portion of the treatment provided, or no charge will apply if the treatment did not commence.

Please avoid consuming alcohol before your appointment and let me know about any allergies, medical conditions, or concerns that may affect your treatment.

9. Privacy & Your Data

Any personal information you provide — including your name, contact details, and health information — will be kept confidential and used solely for the purposes of managing your bookings and delivering safe treatments.

Your data will not be shared with third parties unless required by law. I store your information securely and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You can request access to, correction of, or deletion of your personal data at any time by contacting me directly.

10. Liability

I hold appropriate professional insurance for the massage treatments I provide. However, I cannot be held responsible for any adverse reactions or conditions that were not disclosed during the consultation process.

By booking an appointment, you confirm that the information you have provided on your consultation form is accurate and complete to the best of your knowledge.

11. Changes to These Terms

I may update these Terms & Conditions from time to time. Any changes will be communicated and will apply to bookings made after the updated terms are published. The latest version will always be available at the time of booking.

12. Contact

If you have any questions about these terms or need to get in touch about a booking, please contact Hannah Walker at Lymph Flow Cheshire. I'm always happy to help.